Introduction

We use WordPress and WooCommerce to operate our online store. This Privacy Policy explains how Luna & Vale collects, uses, and shares information when you visit our website, place an order, or contact support.

Contact

Email: support@yourdomain.com.

Personal Information We Collect

We may collect your name, email address, billing address, shipping address, phone number, order details, payment status, IP address, browser and device data, cookies, and customer support messages.

Device and Usage Information

We may collect information about your browser, device, pages viewed, referring pages, approximate location derived from IP address, and how you interact with the site.

Order Information

When you place an order, WooCommerce stores information needed to process payment status, prepare the order, arrange shipping, provide support, and maintain business records.

Customer Support Information

If you contact us, we may keep your messages, photos, order number, and support history so we can respond and resolve the issue.

How We Use Personal Information

• Process orders and payments.
• Arrange shipping and delivery.
• Provide customer support.
• Prevent fraud and protect the website.
• Improve the website and shopping experience.
• Send marketing emails if you opt in.
• Run analytics and advertising if enabled.

How We Share Personal Information

We may share information with WooCommerce, PayPal or payment providers available at checkout, shipping and fulfillment partners, email service providers if enabled, analytics and advertising partners if enabled, and service providers who help operate the store.

Payments

Payment information is processed by third-party payment providers such as PayPal or other payment processors available at checkout. We do not store full credit card numbers on our servers.

Analytics and Advertising

We may use analytics or advertising tools if enabled to understand site performance, improve marketing, and measure campaigns. These tools may use cookies or similar technologies.

Cookies

Our site may use cookies for cart, checkout, login, analytics, and marketing functions. See our Cookie Policy for more information.

Data Retention

We retain order and support information as needed for business, legal, tax, fraud prevention, and customer service purposes, unless deletion is required by applicable law.

Your Privacy Rights

If you are located in a region with specific privacy rights, you may contact us to request access, correction, or deletion of your personal information, subject to applicable law.

California Privacy Notice

California residents may have rights to know, access, correct, delete, and opt out of certain uses of personal information, subject to applicable law. To submit a request, contact support@yourdomain.com.

International Visitors

If you visit the site from outside the United States, your information may be processed in locations where our store operator, fulfillment partners, or service providers operate.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Security

We use reasonable safeguards to protect information, but no website, payment service, or transmission method is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

Contact Us

Email: support@yourdomain.com.